New Management with an Industry Leader
We are very excited to announce that Northern Dock Systems has acquired Pacific Dock & Door. This merger is effective as of August 30th, 2021.
Northern Dock Systems (NDS) is a national sales and service provider of loading docks, all types of commercial and industrial doors. Founded in 2001, NDS has become the industry leader by providing cost-saving, operational, energy-saving and safety solutions to our customers. They have locations in Mississauga, Calgary, Edmonton and now Vancouver!
12 Years with Northern Dock Systems
NDS and Pacific have worked together for 12 years. NDS has trusted Pacific to complete many of their national customers’ new equipment installations and services at their BC locations. Originally, we partnered with them because their core values directly align with our values of honesty and integrity.
Much like Pacific, Northern Dock Systems believes in putting customers first, providing quality workmanship, honest service, solutions to your problems and offering value to our customers. As a result of this alignment with our core values and our years of experience working together, we know this will be a successful transition.
24/7 Emergency Service
Pacific Dock and Door founder John Larsen will stay on board. John will be supported by the NDS team of service coordinators and managers. Should you need to reach the service team, you can reach them at:
| 24/7 Emergency Service Phone: | (604) 615-3889 1 (866) 601-1758 (Toll-Free) |
| Email: | BCservice@northerndocksystems.com |
| John Larsen: | jlarsen@northerndocksystems.com T: (604) 283-2701 x 260 |
| Phil Pinch: | ppinch@northerndocksystems.com T: (604) 283-2701 x 261 |
New Location
Our new address is 9465 189 Street, Unit 103, Surrey, BC V4N 4X5, Canada. We will still be serving the Lower Mainland, Fraser Valley and Vancouver areas from this new central location:
- Vancouver
- North Shore
- Burnaby
- Coquitlam
- Richmond
- Delta
- Surrey
- Langley
- Maple Ridge
- Abbotsford
- Chilliwack
- Hope
The Same Great Service with New Advantages
Your service rates and the great customer service levels will stay the same. However, you will now have access to NDS’ exclusive product lineup that includes many of the same products you already have from Pacific along with:
- 24/7 Emergency Service
- Preventive Maintenance Program
- Doors and shutters
- High-speed doors
- Dock levelers
- Dock bumpers
- JADE UV air purifier
- EcoAir MERV 13 air filtration system
- Touchless wave-to-open sensor
- Air curtains
- HVLS fans
- And more!
Learn more about all their products and services on their website: https://www.northerndocksystems.com/
Who is Northern Dock Systems – Trusted Across Canada
Northern Dock Systems has help companies such as yours by getting to know their customers’ operational requirements to understand their business needs so they can make recommendations to lower long-term service spend, minimize return calls, and prevent foreseeable issues. They see their customers more as partners, which is why they believe in open and honest communication.
As a result, major businesses across Canada trust their services. Such as Walmart, Lowes, RONA, Home Depot, Loblaw, Shoppers Drug Mart, Pepsi and many more. It is their partnership with their customers, both large and small, that has caused them to grow and better themselves.
For that reason, they have developed a strong KPI tracking system to track these improvements and ensures that they provide the same great quality service every time. They strongly believe what gets measured gets done more efficiently and quickly, which decreases their customers’ downtime and increases their productivity.
With this acquisition, NDS will continue to increase our direct sales and service reach while having the local experience through Pacific Dock & Door. They will now be able to offer their extensive product lineup and industry-leading services, which are built on strong KPIs, directly to the Vancouver, Fraser Valley and Lower Mainland markets.
